Orders
How do I place an order?
Browse our products, add your favorite items to the cart, and proceed to our secure checkout.
Can I cancel or change my order?
Please contact us as soon as possible. If your order hasn't been processed for shipment, we'll do our best to help.
Shipping
Where do you ship?
Currently, we ship within the United States.
How long does shipping take?
Most orders are delivered within 3–5 business days after they are processed.
How can I track my order?
Once your order ships, you'll receive a tracking email with your tracking number.
Returns
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Please see our Return & Refund Policy for full details.
What if my product arrives damaged?
Contact us within 48 hours of delivery with photos, and we'll work to resolve the issue promptly.
Products
Are your products covered by a warranty?
Yes. We stand behind the quality of our products. Please visit our Warranty page for more information.
How do I contact SURKAI?
You can reach us through our Contact page or by emailing our customer support team.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with other payment methods available at checkout.
Is my payment information secure?
Yes. Your payment is processed through Shopify's secure checkout with industry-standard encryption.
Still have a question?
Our customer support team is happy to help.