Shipping Locations
SURKAI currently ships orders within the United States.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times:
- Standard Shipping: 3–5 business days
Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment.
Shipping Fees
Shipping charges are calculated at checkout based on your order and delivery location. Free shipping promotions may be offered from time to time.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase. SURKAI is not responsible for delays or additional costs caused by incorrect addresses provided at checkout.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product so we can assist you promptly.
Contact Us
If you have any questions about shipping, please contact us through our Contact Us page or email our customer support team.